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Ratings
Overview
To configure the ratings, you need to know your ratings ID in the Knowledge instance. This configuration will go in the creation of the component that has ratings.
Sample
By default, this component looks like this:
Usage
When adding a Rating subcomponent, pass the following objects in the elements array.
| Name | Type | Description |
|---|---|---|
| id | integer | Rating ID retrieved from the Knowledge instance |
| label | string | Rating render |
| comment | boolean | If it has comment or not |
| comment_message | String | Modify the comment message label of the rating. The default label is RATINGS_COMMENT_INTRODUCTION. |
| final_message | String | Modify the final message label of the rating. The default label is RATINGS_GRETTINGS_TEXT |
Options
Available options to set in this component:
| Name | Type | Default | Description |
|---|---|---|---|
| elements | array of rating object | Default is defined in each component | Ratings array with a rating object |
Methods
This subcomponent does not have any methods.
Subcomponents
This subcomponent does not have any subcomponents.
Events
This subcomponent does not have any events.
Tracking
This component calls the API to do the following:
- use the endpoint
/tracking/eventsto register a rate event when a user rates a content. - use the endpoint
/tracking/eventsto register a search_rate event when a user rates the results of a search.
Labels
Labels of this component. The default labels of each component can be rewritten in the SDK creation configuration.
| Name | Default | Description |
|---|---|---|
| RATINGS_INTRODUCTION | Was this answer helpful? |
Text to introduce the ratings |
| RATINGS_COMMENT_INTRODUCTION | Why this content is not correct? |
Text to introduce the rating comment |
| RATINGS_SUBMIT_COMMENT_BUTTON | Send |
Submit button |
| RATINGS_GRETTINGS_TEXT | Thanks for your comment! |
Text of greetings |
| RATINGS_COMMENT_PLACEHOLDER | `` | Comments placeholder |
Example
Create popular with three ratings.
sdk.component('popular', '#popular', {
contents: {
ratings: {
elements:[
{
id:1,
label: 'This answer help me',
comment: false
},
{
id:2,
label: 'This answer partially help me',
comment: true
},
{
id:3,
label: 'This answer did not help me',
comment: true
}
]
}
}
});